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The Outnet FAQs
Here are commonly asked questions about The Outnet and their corresponding answers:

1. What is The Outnet?

The Outnet is an online retailer specializing in luxury fashion at discounted prices. It is a part of the Yoox Net-a-Porter Group and offers collections from top designers at reduced rates.

2. Is The Outnet authentic?

Yes, The Outnet sells only 100% authentic products. It is a trusted platform, backed by the Yoox Net-a-Porter Group.

3. What is the return policy?

  • You can return items within 28 days of receiving your order.
  • Items must be unused, with all original tags and packaging intact.
  • Certain items, such as lingerie or swimwear, must have hygiene seals in place.

4. Does The Outnet ship internationally?

Yes, The Outnet ships to over 100 countries. Shipping options and costs vary depending on your location.

5. What are the delivery times?

Delivery times vary depending on the shipping method and destination:

  • Standard delivery: 3–7 business days.
  • Express delivery: 2–3 business days (where available).

6. Are there customs or duties fees?

For many countries, The Outnet calculates and includes duties and taxes at checkout. If duties are not included, you’ll need to pay them directly to your local customs office.

7. Does The Outnet offer discounts or coupon codes?

The Outnet frequently offers seasonal sales and additional markdowns. Occasionally, you may find coupon codes or special promotions.

8. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email. You can use it to monitor your shipment on the courier’s website.

9. Can I cancel or modify my order?

You can cancel or modify your order before it is shipped. Once shipped, you’ll need to wait to receive it and initiate a return if needed.

10. What payment methods are accepted?

The Outnet accepts:

  • Credit/debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Klarna (in select regions)

11. Does The Outnet have a loyalty program?

While The Outnet doesn’t currently have a formal loyalty program, they often reward repeat customers with exclusive early access to sales.

12. How can I contact customer care?

You can reach The Outnet’s customer care via their website contact form or email. Live chat and phone support may also be available depending on your region.

Let me know if you’d like help with a specific query or topic related to The Outnet!